Refund policy
Refund & Returns Policy
At Pawvia, your satisfaction is our priority. This policy outlines the circumstances under which refunds and replacements are offered, along with the steps to request one. By placing an order with us, you acknowledge and agree to the terms set out below. If you have any questions, please contact us at [your support email].
Eligibility for Refunds
We offer refunds or replacements under the following circumstances:
1. Orders Not Yet Processed
If you wish to cancel your order, please contact us as soon as possible. A full refund can be issued provided your order has not yet entered processing or been dispatched.
2. Damaged or Defective Items
If your order arrives damaged, faulty, or defective, you are entitled to a refund or replacement. Please contact us within [7 days] of delivery with your order number and clear photo or video evidence of the issue.
3. Change of Mind or Incorrect Item Ordered
If you have changed your mind or ordered the wrong item, you may request a refund within [14 days] of delivery. Items must be unused and returned in their original packaging. Return shipping costs may apply.
4. Incorrect or Incomplete Shipping Information
If your order is affected by an incorrect or incomplete shipping address, you may be eligible for a refund or reshipment following review by our support team.
5. Products Damaged Through Use
Refunds or replacements may be offered for products that become damaged through misuse, improper handling, or normal wear. Requests of this nature are assessed on a case-by-case basis by our support team.
How to Request a Refund
To request a refund or replacement, please email us at [your support email] with the following:
- Your order number
- The reason for your request
- Supporting photos or video, where applicable
Our team will review your request and respond within [24–48 hours]. If approved, we will process your refund or arrange a replacement promptly.
Refund Processing
Approved refunds are issued to your original payment method. Please allow [5–10 business days] for the funds to appear on your statement, depending on your bank or payment provider.
Replacements
Where a replacement is preferred and available, we will arrange for a new item to be dispatched at no additional cost. If a replacement is unavailable, a full refund will be offered instead.
Contact Us
For any refund or return inquiries, please reach out to our support team:
Email: contact@bagital.com
Support Hours: [Monday–Friday, 9:00 AM–5:00 PM]
We aim to respond to all inquiries within [24–48 hours].