Shipping policy
Shipping Policy
At Pawvia, we are committed to delivering your order as quickly and reliably as possible. This Shipping Policy outlines our processing times, delivery estimates, tracking information, and related details. By placing an order with us, you acknowledge and agree to the terms below. If you have any questions, please contact us at [your support email].
Order Processing Time
All orders are processed within 1–3 business days (Monday through Friday, excluding weekends and public holidays) following order placement and payment confirmation. During periods of high demand — including product launches, promotional events, and holiday seasons — processing may take up to 7 business days.
Order processing and shipping are two separate stages. Processing refers to the time required to review, prepare, and package your order before it is handed to the carrier. Orders placed after our daily cut-off time, on weekends, or on public holidays will begin processing on the next business day. Should we anticipate any significant delay beyond our standard processing window, we will notify you by email.
Shipping & Delivery Time
Once your order has been processed and dispatched, estimated delivery takes 12–25 business days, depending on your delivery location and local carrier conditions.
Your total estimated timeframe is the sum of the processing time (1–7 business days) and the shipping time (12–25 business days). We recommend accounting for this full window when placing your order.
All delivery timeframes are estimates and not guarantees. Actual transit times may vary due to carrier performance, customs clearance, weather, and other circumstances beyond our control.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number. Please allow up to 7 business days from the date of purchase for your tracking number to be generated and become active.
It is normal for tracking to display limited or no movement during this initial period while your order is prepared and enters the carrier's network. This does not indicate that your order is lost or delayed. If you do not receive a confirmation email, please check your spam or promotions folder before contacting us.
Shipping Delays
While we make every effort to ensure timely delivery, certain factors may cause delays beyond our control, including:
- High order volume during sales or holiday periods
- Carrier processing backlogs
- Adverse weather or unforeseen events
- Customs inspection and clearance for international shipments
- Incorrect or incomplete shipping information provided at checkout
If your full estimated delivery window has passed and your tracking has not updated, please contact us and we will be glad to assist.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout. Pawvia is not liable for orders delayed, lost, or returned due to incorrect or incomplete address information. If an order is returned to us as a result of an address error, the customer may be responsible for any reshipment costs.
If you notice an error in your shipping details, please contact us as soon as possible. Address changes can only be accommodated if the order has not yet been processed and dispatched.
Lost or Missing Packages
If your tracking indicates that your order has been delivered but you are unable to locate it, we recommend the following steps:
- Check around your property, mailbox, and delivery area.
- Confirm the shipping address listed on your order.
- Allow 24–48 hours, as carriers occasionally mark packages as delivered prior to arrival.
If your package still cannot be located, please contact us at [your support email] and we will work with you to resolve the matter.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost. Customs procedures may also extend delivery times, which is beyond our control.
Contact Us
For any questions regarding your order or this Shipping Policy, please reach out to our support team:
Email: contact@bagital.com
Support Hours: [Monday–Friday, 9:00 AM–5:00 PM]
We aim to respond to all inquiries within [24–48 hours].